Archive for the 'Terrible Service' Category

Poppa P
Sep 19th, 2007

United Airlines phone reservations agent awful!

On Sunday, September 16, 2007, after spending two lovely days in northernmost California I was slated to fly on United flight #5575 at 10:39 a.m. (PDT) from Eureka/Arcata (ACV) to San Francisco (SFO) on the first leg of a trip that would take me home to the greater Salt Lake City area.

Since I had only carry-on bags, I was able to bypass the extremely long line at the check-in counter and get my boarding passes electronically through the United ticket kiosk. That was nice.

However, 15-20 minutes later, United ticket counter personnel made a general announcement stating that flight #5575 was delayed due to fog at SFO, with departure now expected at 12:10 p.m. (PDT). Due to the delayed departure, I and others on the flight were warned that we would likely miss our connecting flights and that we should A) get back into line to change our reservations, or B) call the United reservations line (or log onto United.com) to change our reservations.

Given the extremely long line of people waiting at the United ticket counter, I opted to try calling the United reservations phone number. This is where my problems really began.

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